Dear Members:

We are pleased to report that 2019 was another year of significant growth and positive financial results. We increased both deposits and loans, and we are proud to share our Mortgage and Wealth Strategies teams assisted a record number of members. 

Our 370 team members now serve over 113,000 members all over the country. With 20 branches across our three geographic markets - the Southern Tier of NY, Greater Wilmington of NC, and Franklin County in PA – we look forward to continuing to grow together.

With your support, we are now one of the nation’s largest credit unions with almost $2 billion in assets under management. We are especially excited about our growth in North Carolina, and as a result opened a new regional office in 2019.

We are proud of our team’s accomplishments in 2019 and we remain committed to enhancing your overall banking experience in 2020 and beyond. Most importantly, we are deeply grateful for your trust in Corning Credit Union and for the opportunity to serve you

Thank you for your membership!

Sincerely,

Gary Grinnell
President & CEO

• Live chat feature for real-time conversations with CCU representatives
  We’re excited to share that we’re working on a new live chat feature which will give you the ability to have a conversation real-time with a CCU representative within digital banking. We are expecting to launch this year!
• A new widget to help manage your CCU cards within digital banking
  A new feature giving you the ability to control your card(s) within digital banking is in the works! This new feature will allow you to ‘freeze’ a card if it’s not actively being used or if it has been temporarily misplaced. You will also have the ability to order a replacement card if your card is lost or damaged.
• Easily add new shares and loan accounts in the Quick Apply widget
  We’ve added more convenience to the Quick Apply widget in Digital Banking! In addition to being able to initiate a loan application through this widget, you are now able to add an All Purpose or Holiday Club account whenever and wherever is most convenient.
• Borrow against the full value of your home for large expenses, home improvements, and home repairs
  We’re pleased to announce that members with limited equity in their homes may qualify for our 100% LTV Home Equity Advantage Line of Credit! Apply through the Quick Apply widget in Digital Banking, or contact us directly to get started today! Approval for financing subject to lending guidelines and credit qualifications.

Your Feedback Matters
As we continue to grow, our culture and exceptional service standards remain at the forefront of everything we do. Our “Voice of the Member” program generated 8,400 member surveys during the year with members giving us scores that place us in the top tier of credit unions we benchmark against. More importantly, we are listening to you and your feedback because it truly matters to us. If you receive a survey, please consider completing it. Our team reads every survey and we use each one as an opportunity to improve. As a result of the valuable input we received last year, we have implemented several service and process improvements. If you have not had the opportunity to share your feedback or would like to tell us more, we encourage you to let us know about your experience and how we’re doing.