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Coronavirus Update

Pandemic Branch Status Banner

 

As our communities continue to slowly re-open during the coronavirus (COVID-19) pandemic, we are closely monitoring what’s happening in each of our locations. We’re also carefully watching for updates to recommendations from our state and local officials and the CDC, which may quickly change some of the information below. 

We have now begun the next phase of the gradual reopening some branch lobbies for teller transactions only. All drive-thrus and ATMs remain open. For the safety of our members and team, open branch lobbies have multiple restrictions and members could experience longer-than-normal wait times due to social distancing measures and restrictions on the number of members inside the building. Please note some branch lobbies are operating with adjusted hours. We plan to open additional lobbies and expand available services in later phases of our re-opening plan.

Even as we re-open, members are encouraged to continue utilizing our ATMs, drive-thrus, and digital banking to limit person-to-person interaction. Our member contact center team is also fully-staffed and ready to help you with account inquiries, transfers, loan applications, and more by phone. 

Learn more about how you can manage your money from anywhere.

Branch Status Updates

What we’re doing to protect our members and teammates

To help protect our members and teammates during the COVID-19 coronavirus pandemic, we have instituted several precautions. Here’s what you can expect when visiting a branch with an open lobby:

  • Plexiglass shields installed at all member representative stations
  • Approximately half of our member representative windows will be open
  • Face masks will be required when inside the branch 
  • Social distancing will be required
  • Only limited services will be provided (teller transactions only)
  • Limiting the number of members inside the branch at any one time, which may lead to longer wait times

Branches with a drive-thru continue to provide drive-up services during regular hours. Please note, our drive-thrus are currently experiencing longer wait times. If you need to visit a drive-thru, please check our drive-thru tips and tricks to help make your trip as easy as possible.

 

Last updated on Wednesday, August 5, 2020 @ 9:00 a.m. 

 

New York LocationsStatusNotes/Additional Information
Main OfficeLobby open for teller transactions only; drive-thru openOpen regular hours
Please enter lobby through tent
Big Flats BranchClosed 
Elmira BranchLobby open adjusted hours for teller transactions only

Open adjusted hours

Mon-Wed: 9 a.m.-4:30 p.m.

Thurs-Fri: 9 a.m.-5 p.m.

Erwin Drive-ThruDrive-up service only Drive-thru open during regular hours  
Horseheads BranchLobby open for teller transactions only; drive-thru openOpen regular hours  
Market Street BranchClosed 

 

North Carolina LocationsStatusNotes/Additional Information
North Carolina Regional OfficeLobby open for teller transactions onlyOpen regular hours
Hampstead Service CenterLobby open Open regular hours 
Leland BranchLobby open adjusted hours for teller transactions only; drive-thru open

Lobby open adjusted hours

Mon-Fri: 9 a.m.-2 p.m.

Drive-thru open during regular hours

Mon-Thurs: 9 a.m.-5 p.m.

Fri: 9 a.m.-5:30 p.m.

Porters Neck BranchLobby open adjusted hours for teller transactions only; drive-thru open

Lobby open adjusted hours

Mon-Fri: 9 a.m.-2 p.m.

Drive-thru open during regular hours

Mon-Thurs: 9 a.m.-5 p.m.

Fri: 9 a.m.-5:30 p.m.

Racine Drive BranchLobby open adjusted hours for teller transactions only; drive-thru open. Please note, the coin machine is not available at this time. Please visit our regional office on 17th Street or our Leland branch for this service.

Lobby open adjusted hours

Mon-Fri: 9 a.m.-2 p.m.

Drive-thru open during regular hours

Mon-Thurs: 9 a.m.-5 p.m.

Fri: 9 a.m.-5:30 p.m.

 

Pennsylvania LocationsStatusNotes/Additional Information
Chambersburg BranchDrive-up service onlyDrive-thru open during regular hours  
Greencastle BranchLobby open adjusted hours for teller transactions only; drive-thru open

Lobby open adjusted hours

Mon-Fri: 9 a.m.-5 p.m.

Drive-thru open during regular hours

Mon-Wed: 8 a.m.-5 p.m.

Thurs-Fri: 8 a.m.-6 p.m.

 

Corning, Inc. Locations (not open to the public)StatusNotes/Additional Information
Diesel BranchClosed 
Erwin BranchClosed 
Houghton Park BranchClosed 
Riverfront PlazaClosed 
Sullivan Park BranchClosed 

  


 

Additional Resources

  • To see a list of our available ATMs and surcharge-free ATMs, please visit our Locations page.
  • Visit our Forward Together COVID-19 support web page for information on what we are doing to help our members and the communities we serve.
  • CCU’s comprehensive Member Assistance Program can help members impacted by difficult financial situations. Simply give us a call during regular business hours and a representative will be happy to assist you.
  • Get more information about IRS Economic Impact Payments on our Economic Impact Payment web page.