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Traveling? Let Us Know

On holiday

If you’re making travel plans, remember to let CCU know.

Because CCU is diligently on the lookout for suspicious activity, there’s a chance we might decline an out-of-town transaction that is not normal activity for you. It’s how we keep you safe from fraud, which is number one on our priority list. By letting us know in advance that you’ll be traveling, our free service will help give you reassurance that your card services won’t be disrupted while you’re away.To get started, simply follow these steps:

  • Log into online banking or your mobile app.
  • On your computer, hover over “Accounts” and select “Card Management.” On your mobile app, select “More,” then “Accounts,” and “Card Management.”
  • Select "Travel Notes," then complete and submit the information for each card you will be using while traveling. 

If you wish, it's helpful to include an email or phone contact where you can be reached while you’re away.

You can also provide these details through our secure Message Center in Digital Banking, via phone by calling 607-962-3144 or 800-677-8506, or visit a branch to notify us in person. For locations and hours, click here.

If you experience an issue with your card, you can contact us 24/7 by phone. Please call the number found on the back of your card (800-677-8506) for assistance.

Our best wishes for a wonderful and safe trip!