As we adjust to the way we live and work during these unprecedented times, we understand this also includes adjusting to the way we bank, too. It’s no secret drive-thrus are seeing an increase in the number of members visiting to complete a variety of transactions. This means wait times to perform your transaction may be longer than usual. The good news is that our team is working diligently to ensure your visit to the drive-thru is as seamless as possible. That’s why we put together a few tips to help improve your next drive-thru experience. 

Filling Out a Drive-thru Slip

If you are withdrawing or transferring from your account, you will need to fill out a drive-thru slip. These slips are located in the receptacle in the drive-thru line as you pull into the drive-thru. Use the tube system to give your completed slip to the representative to complete your transaction. View a sample drive-thru slip here.

Remember Your ID and Account Information

Don’t forget to bring a form of ID and to have your CCU account number or your debit card(s) ready. You will need to provide these to verify your identity and perform your transaction safely and securely.  

Some Days May Be Busier; Expect Longer Wait Times

While we have seen a general increase in drive-thru traffic due to the impact of COVID-19, we have found that some days are also busier than others. If you’re planning a trip to the drive-thru, please note that we typically see an increase in drive-thru traffic on the 1^st and 3^rd of each month, particularly if they fall on a Thursday or Friday, resulting in longer wait times. If you’d like to visit us on these days, please plan ahead to give yourself plenty of time to make it to your other destinations. 

Depositing Coins or Large Deposits

If you would like to deposit rolled/loose coins, or large/heavy deposits, you can do so by placing them in the night depository. If placed in the drive-thru canisters, it could cause them to get stuck or break. To find out where the nearest night depository is located, click here or contact us. 

Other Tips

When visiting the drive-thru, please note:

• Transactions must be performed from the safety of your vehicle
• There are lane markers to help with traffic and decrease the chances of blocking any vehicles exiting the parking lot
• We encourage you to endorse your checks before getting in line at the drive-thru – this will help complete your transaction quicker and minimize your contact with others
• If you have a loud vehicle, we encourage you to turn off your engine while you wait in line to allow our member service representatives to hear the members they’re helping – this will help decrease wait time, too
• Stay alert and pull up when able
• Please be aware that we are unable to do the following at the drive-thru:
  • Notary services
  • Process bonds
  • Open, close, or add an account 

If you need assistance with any of these transactions, please contact us.

Would You Rather Skip the Drive-thru? There’s a Chance You Can!

To make a withdrawal or deposit, you can also visit an ATM. Find out where the closest ATM to you is here. 

If you do not remember your PIN for your CCU debit or ATM card or if your card is locked, you can reset your PIN by giving us a call. Need a debit card to use at an ATM? Call us and we’ll get one ordered for you right away.

Additionally, you can manage your money easily from the comfort of your home, such as depositing checks into your accounts, through digital banking. 

We're here for you now -- and in the future.

Corning Credit Union is one of the strongest and safest financial institutions in the country. Thanks to decades of sustained growth and profitability, we’re well-prepared for the uncertainties that may lie ahead. Your deposits are also federally insured by the National Credit Union Share Insurance Fund (NCUSIF), which is administered by the National Credit Union Administration. Learn more about how your accounts are federally insured to at least $250,000. If you need help, please contact us. We’re always here for you.